Help

Questions, answered

Everything about buying, moving and managing your domains — in plain English.

Buying a domain

How do I buy a domain?+

Search for the name you want, pick an available extension and check out with your card. It's yours within minutes of payment clearing.

What do I need to register a .com.au or .net.au domain?+

Australian domains require an Australian business number (ABN) or ACN and a matching business or trading name. We'll ask for these during checkout and validate them with the registers.

What do I need for a plain .au domain?+

You need an Australian presence — an ABN/ACN or an Australian trade mark — and the domain must match that name or your business name.

How long is a domain registered for?+

Most extensions are registered for 1 year at a time; some Australian and international extensions allow up to 5 years. You choose the period at checkout.

Transferring in

How do I move my domain to Charger?+

Get the transfer (EPP/auth) code from your current provider, unlock the domain there, then use our transfer page. Your remaining registration time is kept and your new year is added on top.

Will my website or email stop working during a transfer?+

No. A transfer moves who looks after the domain, not where it points. Your site and email keep running throughout.

Managing your domain

How do I point my domain at my website?+

Open your domain in My domains, go to the DNS section and use the "Point to my website" quick setup, or add records yourself. There are also one-click presets for Google Workspace and Microsoft 365 email.

Can I lock my domain?+

Yes. A transfer lock stops anyone moving your domain without your say-so. It's on by default and you can toggle it from the domain page.

Can I see or change my transfer (EPP) code?+

Yes — it's on your domain's page when you need to move the domain elsewhere.

Renewals and payments

How does auto-renewal work?+

We save your card with our payment provider and charge it shortly before your domain expires, then renew it automatically. If a charge fails we retry and email you. You can turn auto-renewal off any time.

What happens if I don't renew?+

After expiry the domain stops working, then enters a grace period where you can still get it back (usually for a higher fee). After that it's released and anyone can register it.

Is it safe to save my card?+

Your card details are stored by our payment provider (Stripe), never on our servers. You can remove a saved card any time from Account.

Are prices GST inclusive?+

Yes — every price we show is in AUD and includes GST.

Still stuck?

Sign in and open your dashboard — or search for your next domain while you're here.

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